Terms and Conditions
Welcome to Sweetness in Every Drop (sweetnessineverydrop.com). These Terms and Conditions ("Terms") govern your use of our website and the purchase of our natural sweetener products. By accessing our website or making a purchase, you agree to be bound by these Terms.
1. Company Information
Sweetness in Every Drop
Location: Kashmir, India
Website: sweetnessineverydrop.com
Business Type: E-commerce Platform for Natural Sweeteners
2. Acceptance of Terms
By using our website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
3. Product Information and Availability
3.1 Product Descriptions
- We strive to provide accurate product descriptions, images, and specifications
- Colors and appearance may vary slightly due to monitor settings
- All products are natural sweeteners designed for food consumption
- Ingredient lists and nutritional information are provided for transparency
3.2 Availability
- Product availability is subject to stock levels
- We reserve the right to limit quantities or discontinue products
- In case of unavailability, we will notify you and offer alternatives or full refund
4. Ordering and Payment
4.1 Order Process
- Orders are confirmed upon receipt of payment
- You will receive an order confirmation email with details
- We reserve the right to refuse or cancel orders at our discretion
4.2 Pricing
- All prices are listed in Indian Rupees (INR)
- Prices include applicable taxes unless otherwise stated
- Shipping charges are calculated separately and displayed at checkout
- We reserve the right to change prices without prior notice
4.3 Payment Methods
- We accept major credit cards, debit cards, UPI, and net banking
- Payment is processed through secure payment gateways
- Full payment is required before order dispatch
5. Shipping and Delivery
5.1 Delivery Areas
- We deliver across Kashmir valley and surrounding regions
- Delivery times may vary based on location and weather conditions
- Remote areas may experience longer delivery times
5.2 Shipping Policy
- Standard delivery: 3-7 business days within Kashmir
- Express delivery: 1-3 business days (where available)
- Delivery times may be extended during adverse weather conditions
- Risk of loss passes to you upon delivery
5.3 Delivery Issues
- You must inspect products upon delivery
- Report any damage or missing items within 24 hours
- We are not liable for delays due to natural disasters or unforeseen circumstances
6. Returns and Refunds
6.1 Return Policy
- Returns accepted within 7 days of delivery
- Products must be unopened and in original packaging
- Opened products accepted only if defective or damaged
- Customer responsible for return shipping costs unless product is defective
6.2 Refund Process
- Refunds processed within 7-10 business days after return receipt
- Refunds issued to original payment method
- Shipping charges are non-refundable unless product is defective
6.3 Non-Returnable Items
- Opened food products (unless defective)
- Products past the 7-day return window
- Damaged items due to misuse
7. Health and Safety
7.1 Dietary Information
- Our products are natural sweeteners intended for food consumption
- Check ingredient lists for allergens before consumption
- Consult healthcare providers if you have specific dietary restrictions
- Not recommended for children under 2 years without medical advice
7.2 Disclaimer
- Products are not intended to diagnose, treat, cure, or prevent any disease
- Individual results may vary
- We are not liable for adverse reactions due to misuse or allergies
8. User Accounts and Privacy
8.1 Account Creation
- You may create an account for easier ordering and tracking
- You are responsible for maintaining account security
- Notify us immediately of any unauthorized account access
8.2 Privacy
- We collect and use personal information as outlined in our Privacy Policy
- We do not sell or share personal information with third parties
- Payment information is processed securely and not stored on our servers
9. Intellectual Property
9.1 Website Content
- All website content, including text, images, logos, and designs, is our property
- You may not reproduce, distribute, or use our content without permission
- Product names and branding are protected trademarks
9.2 User Content
- Reviews and feedback become our property once submitted
- We reserve the right to moderate or remove inappropriate content
- You grant us permission to use your reviews for marketing purposes
10. Limitation of Liability
10.1 General Limitations
- Our liability is limited to the purchase price of products
- We are not liable for indirect, incidental, or consequential damages
- Maximum liability shall not exceed the amount paid for the specific order
10.2 Force Majeure
- We are not liable for delays or failures due to circumstances beyond our control
- This includes natural disasters, government actions, or transportation disruptions
- Common in Kashmir region due to weather and connectivity issues
11. Governing Law and Jurisdiction
11.1 Applicable Law
- These Terms are governed by the laws of India
- Any disputes will be resolved under Indian jurisdiction
- Local Kashmir courts will have jurisdiction for legal matters
11.2 Dispute Resolution
- We encourage resolving disputes through direct communication
- Mediation preferred before legal action
- All communications should be in English or Hindi
12. Modifications and Updates
12.1 Terms Changes
- We reserve the right to modify these Terms at any time
- Changes will be posted on our website with updated effective date
- Continued use of our services constitutes acceptance of modified Terms
12.2 Notification
- Significant changes will be communicated via email
- Regular users advised to review Terms periodically
13. Contact Information
For questions about these Terms and Conditions, please contact us:
Customer Support:
Business Inquiries:
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms, along with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Sweetness in Every Drop.
Last Updated: June 4, 2025
By using our website and services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
