Privacy Policy

At Sweetness in Every Drop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our natural sweetener products.

1. Company Information

Sweetness in Every Drop
Address: Watergam Rafiabad, Baramulla, Kashmir, India
Email: info@sweetnessineverydrop.com
Phone: +91 6005820964
Website: sweetnessineverydrop.com

2. Information We Collect

2.1 Personal Information

When you interact with our website or services, we may collect the following personal information:

Account Information:

• Full name
• Email address
• Phone number
• Date of birth (optional)
• Gender (optional)

Shipping and Billing Information:

• Delivery address
• Billing address
• City, state, and postal code
• Landmark details (for Kashmir deliveries)

Payment Information:

• Payment method details (processed securely through third-party payment gateways)
• Billing address associated with payment method
• Transaction history

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

Technical Information:

• IP address and location data
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring website information

Cookies and Tracking:

• Session cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies (with your consent)

2.3 Communication Information

• Customer service inquiries and responses
• Product reviews and feedback
• Newsletter subscription preferences
• Marketing communication preferences

3. How We Use Your Information

3.1 Order Processing and Fulfillment

• Processing and confirming your orders
• Arranging delivery to your location in Kashmir
• Providing order updates and tracking information
• Handling returns, refunds, and exchanges
• Customer service support

3.2 Account Management

• Creating and maintaining your user account
• Personalizing your shopping experience
• Saving your preferences and order history
• Providing secure access to your account

3.3 Communication

• Sending order confirmations and updates
• Providing customer support
• Sending promotional offers and newsletters (with consent)
• Notifying about product availability and new arrivals
• Responding to your inquiries and feedback

3.4 Business Operations

• Improving our website functionality and user experience
• Analyzing customer preferences and shopping patterns
• Managing inventory and supply chain
• Preventing fraud and ensuring security
• Complying with legal requirements

3.5 Marketing and Analytics

• Sending targeted promotions and offers
• Understanding customer behavior and preferences
• Improving our products and services
• Conducting market research and analysis

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

Delivery Partners:

• Local courier services in Kashmir
• National shipping companies
• Logistics providers for remote area deliveries

Payment Processors:

• Secure payment gateways (Razorpay, PayU, etc.)
• Banking partners for transaction processing
• Fraud prevention services

Technology Partners:

• Website hosting and maintenance
• Email marketing platforms
• Analytics and tracking services
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

4.3 Business Transfers

In case of merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 What We Don't Share

We never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and patches
• Firewall and intrusion detection systems

Organizational Safeguards:

• Limited access to personal information
• Employee training on data protection
• Regular security audits and assessments
• Incident response procedures

5.2 Payment Security

• We do not store complete credit card information
• Payment processing through PCI-compliant gateways
• Tokenization of sensitive payment data
• Two-factor authentication for admin access

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Download your personal information
• Opt-out of marketing communications

6.2 Communication Preferences

You can control how we communicate with you:

• Unsubscribe from promotional emails
• Update email preferences in your account settings
• Opt-out of SMS notifications
• Contact us to update communication preferences

6.3 Cookie Management

You can manage cookies through your browser settings:

• Accept or reject cookies
• Delete existing cookies
• Set preferences for future cookies
• Use private browsing mode

7. Data Retention

7.1 Retention Periods

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide customer support

Specific Retention Periods:

• Account information: Until account deletion
• Order history: 7 years for tax and legal compliance
• Customer service records: 3 years
• Marketing data: Until you opt-out or 2 years of inactivity

7.2 Data Deletion

Upon request or account closure, we will:

• Delete your personal information from active systems
• Retain only what's legally required
• Ensure secure disposal of physical records
• Notify relevant third parties of data deletion requests

8. International Data Transfers

As we primarily serve customers in Kashmir and India, your data is processed within India. If we need to transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by Indian authorities
• Your explicit consent when required

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Updates to This Privacy Policy

10.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services
• Industry best practices

10.2 Notification of Changes

We will notify you of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated effective date at the top of this policy

10.3 Your Continued Use

Continued use of our services after policy updates constitutes acceptance of the revised policy.

11. Regional Considerations

11.1 Kashmir-Specific Privacy Matters

Given our location in Kashmir, we understand:

• Connectivity challenges may affect data access requests
• Local delivery requirements need specific address details
• Weather conditions may impact service delivery
• Cultural preferences regarding personal information sharing

11.2 Indian Privacy Laws

We comply with applicable Indian privacy laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)

12. Contact Information

12.1 Privacy Questions

For any questions about this Privacy Policy or your personal information:

General Inquiries:

• Email: info@sweetnessineverydrop.com
• Phone: +91 6005820964
• Address: Watergam Rafiabad, Baramulla, Kashmir, India

Data Protection Officer:

• Response time: Within 5 business days

12.2 Business Hours

• Monday to Saturday: 9:00 AM - 6:00 PM (IST)
• Sunday: 10:00 AM - 4:00 PM (IST)
• Note: Response times may vary during harsh weather conditions in Kashmir

13. Complaints and Grievances

If you have concerns about how we handle your personal information:

13.1 Internal Grievance

1. Contact our customer support team
2. Provide details of your concern
3. We will investigate and respond within 7 business days
4. Escalation to management if needed

13.2 External Complaints

You may also file complaints with:

• Cyber Crime Police (for serious violations)
• Consumer forums for service-related issues
• Relevant regulatory authorities

14. Definitions

Personal Information: Any information that can identify you as an individual
Processing: Any operation performed on personal data
Consent: Your freely given, specific, and informed agreement
Data Controller: Sweetness in Every Drop (entity determining data processing purposes)
Third Party: Any entity other than you and us